Why Call Recording:

Not just for call centers – call recording can be used in a variety of industries and uses. Test drive our software and learn how easy it is to improve customer satisfaction, train your employees, and reduce your overall liability.

Reduce your corporate and personal liability

Every business faces the possibility of a lawsuit. Versadial’s call monitoring software is used primarily to provide liability protection that is easy to use and within the budget of any business.

Increase customer and employee satisfaction

Staff who deal with customers over the phone can be easily trained by using more targeted and relevant real life call situations with a call recorder.

Easily train and run performance reviews

Supervisors can schedule performance reviews as often as they like, then listen to a set of calls for each employee and quickly grade them based upon their own custom tests.

Reduce costly errors and misunderstandings

Our call recording software automatically captures all call data, no important details are lost or forgotten. Employees can easily check their own work, freeing up supervisors for more demanding tasks.

Recent Testimonial

The lastest updates are very user friendly. Customer support is always very helpful. We are very happy we chose Versa dial. I would suggest them to any one for recording services.

Douglas Mantell – IT Systems Administrator Guaranty RV

Read More Testimonials

Latest News

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  What is PRI? How to record calls in a PRI environment.
  Primary Rate Interface (PRI) is a technology used for telecommunications on an Integrated Services Digital Network (ISDN) to transfer digital voice and data between users and the network. PRI technology is integrated with ISDN and grew in popularity due to its ability to scale business communications. This article will define PRI, describe its advantages and …
• 
  PBX vs PABX: What’s the Difference and which is better?
  An effective and efficient telephone communications system allows a business to serve their customers and facilitates internal communication. Businesses must choose the environment that best suits their needs as they design and setup their telephone communications systems. Common topics that surface during the design process is understanding what is a Private Branch Exchange (PBX), what …
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  10 Phone Etiquette Tips for Call Center Agents
  The call center is the interface between the company and the public. This department interacts directly with the existing customers, potential clients, and everyone else. Cultivating a positive relationship with each caller is vital to the success of any business and requires effective call center etiquette. Etiquette is the key to maintain effective communication, professionalism, …

* Hosted Providers: Versadial can record most hosted providers as long as the provider does not encrypt their calls in a proprietary format.